Terms of Use

Last updated · March 2026.

01. Provider identification

This website is owned and operated by RETX (hereinafter "RETX"), an information society service provider under Decree-Law No. 7/2004 of January 7.

• Name: RETX
• Head office: Braga, Portugal
• Email: hello@retx.pt

02. Purpose and scope

These Terms govern access to and use of this website, as well as the legal relationship between RETX and its users and clients. They apply to all users of the website, whether RETX clients or mere visitors.

03. Acceptance of the terms

By accessing and using this website, users declare that they have read, understood and fully accepted these Terms, in accordance with Decree-Law No. 7/2004 (Electronic Commerce), Decree-Law No. 24/2014 (Distance Contracts), Law No. 24/96 (Consumer Protection) and the Portuguese Civil Code.

04. Services provided

RETX provides the following services, depending on the scope agreed with each client: creation of custom websites and online stores; web design and visual identity; search engine optimization (SEO) and online visibility; digital consulting; and website hosting and maintenance packages — available both for sites built by RETX and for third-party sites, subject to an initial audit.

Hosting and maintenance packages are provided on a monthly or annual subscription basis, with no lock-in period, billed via Stripe. They do not include new features, structural changes, content creation or marketing — such work, if requested, is quoted separately.

05. Pre-contractual information

Under Article 4 of Decree-Law No. 24/2014 and Article 8 of Law No. 24/96, before any contract is concluded RETX provides consumers with: full identification of the provider, the essential characteristics of the services, the total price (including taxes), payment and performance arrangements, information on the right of withdrawal, and the contract term and termination conditions.

06. Right of withdrawal

Under Article 10 of Decree-Law No. 24/2014, consumers who enter into a distance contract with RETX have the right to withdraw from it, without giving any reason, within 14 days from the date the contract is concluded. To exercise this right, you must notify us of your decision in writing at hello@retx.pt.

Exceptions: the right of withdrawal does not apply to service contracts that have been fully performed, where performance began with the consumer's prior and express consent.

07. Intellectual property

All content on this website — including text, images, photographs, illustrations, logos, icons, graphic design, layout, source code and software — is the property of RETX or the respective rights holders, protected by the Portuguese Code of Copyright and Related Rights, the Industrial Property Code, Directive 2001/29/EC and other applicable national and European Union legislation.

08. User obligations

Users agree to use the website lawfully; provide true and up-to-date information; not use the website for unlawful or fraudulent purposes; not introduce viruses or malware; not attempt to access restricted areas without authorization; and respect the intellectual property rights of RETX and third parties.

09. Limitation of liability

To the maximum extent permitted by Portuguese law: RETX does not guarantee that the website is free of errors, viruses or other harmful elements, or that it will operate without interruption; it is not liable for direct, indirect, incidental or consequential damages resulting from the use of or inability to use the website; nor for any technical failures or unavailability of the website.

10. Third-party links

This website may contain hyperlinks to third-party websites, provided solely for the user's convenience. The inclusion of such links does not imply association, partnership or endorsement by RETX. RETX does not control and is not responsible for the content, privacy policies or availability of third-party websites.

11. Personal data protection

The processing of personal data through this website is governed by our Privacy Policy. The use of cookies is governed by our Cookie Policy.

12. Warranties and complaints

Services provided by RETX are covered by the legal guarantees set out in Decree-Law No. 84/2021 of October 18. To file a complaint, clients can contact us at hello@retx.pt or use the Electronic Complaints Book (Livro de Reclamações) at www.livroreclamacoes.pt.

13. Alternative dispute resolution

Under Law No. 144/2015 of September 8, consumers may turn to Alternative Dispute Resolution (ADR) entities — list available at www.consumidor.gov.pt. European Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr.

14. Force majeure

RETX shall not be liable for any failure or delay arising from circumstances beyond its reasonable control: natural disasters, wars, acts of terrorism, pandemics, strikes, power or telecommunications failures, legislative changes or other force majeure events.

15. Changes to the terms

RETX reserves the right to change these Terms at any time. Changes take effect immediately upon publication. We recommend checking this page regularly.

16. Governing law and jurisdiction

These Terms are governed by Portuguese law. Disputes shall be settled by the courts of the district of Braga, where RETX is based, without prejudice to mandatory legal rules applicable to consumers.